情绪劳动及其影响因素的研究综述

摘要/Abstract

摘要： 经过30 余年的发展，情绪劳动研究取得了丰硕的成果。本文通过对国内外情绪劳动文献的梳理，归纳并分析了情绪劳动的概念、维度及其调节策略，同时对个体变量、组织变量与情境变量这三大类情绪劳动的前因变量研究进行了概括性的总结和分析。

关键词: 情绪劳动; 表达规则; 情绪调节

Abstract: After more than 30 years of development，the emotional labor research already achieved fruitful results. Based on the research of both domestic and foreign emotional labor literatures，the present paper summarized and analyzed concepts，dimensions and regulation strategies of emotional labor; it also summarized three types of antecedents of emotional labor，which are individual variables，organizational variables and situational variables.

Keywords: emotional labor; display rules; emotion regulation

吕　勤　童时萍　吴玉华. 情绪劳动及其影响因素的研究综述[J]. 北京第二外国语学院学报, 2015, 37(7): 13-.

Lv Qin / Tong Shiping / Wu Yuhua. A Review of Emotional Labor and Its Influencing Factors[J]. Journal of Beijing International Studies Universit, 2015, 37(7): 13-.

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