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北京第二外国语学院学报

北京第二外国语学院学报 ›› 2015, Vol. 37 ›› Issue (11): 1-.

• 政策与法规 •    下一篇

公共交通造成的旅游纠纷及其解决对策探讨

李 广   

  1. 中青旅控股股份有限公司 北京 100007
  • 收稿日期:2015-03-17 出版日期:2015-11-30
  • 作者简介:李广（1979— ），男，河南辉县人，中青旅控股股份有限公司质监合规部总监，律师、经济师，长期从事旅游法律法规研究和旅行社业务质量监控、法务等实务工作。

Analysis of Travel Disputes Caused by Public Transportation and Countermeasures

Li Guang   

  1. China CYTS Tours Holding Co., Ltd, Beijing 100007, China
  • Received:2015-03-17 Online:2015-11-30

PDF (PC)

摘要： 在处理因公共交通导致的旅行社与旅游者纠纷时，要区分侵权责任和违约责任，并明确个案中的合同种类和侵权关系。对公共交通经营者的含义和范围也需要做出科学界定。《旅游法》中关于公共交通经营者造成侵权责任的条款过于模糊，容易引起违约与侵权的混淆。《最高人民法院关于审理旅游纠纷案件适用法律若干问题的规定》对因“公共客运工具”延误造成旅行社违约的责任规定与《旅游法》和《合同法》不一致，但具有合理性，应在实践中继续采纳，并通过完善法律法规加以固化，给市场各方以明确预期。

关键词: 公共交通经营者; 旅游法; 旅行社; 旅游纠纷

Abstract: In the process of handling travel disputes caused by public transport, it is critical to distinguish between tort liability and contract liability first. The meaning and scope of public transport operators need to be redefined scientifically, because the regulations of tort liability caused by public transport operators are too vague in the Tourism Law which could confuse liability of breach of contract with tort. The criterion of contract involves conflict with the relevant provisions of the Tourism Law and the Contract Law. With noticeable interpretation differences, the Laws or administrative regulations should be revised, to give clear anticipations for the participants.

Keywords: public transport operators; tourism law; travel agency; travel disputes